Straight answers

Everything owners ask us, answered in one place.

Published so you don't have to call to learn any of it. Anything missing — the email in the footer reaches a human.

Understanding it

Do responses to reviews actually matter, or is this a vibe?

The mechanism is measurable even where the dollar value isn't: the reply is read by every future customer who sorts your reviews, at the exact moment of choosing. In a live business we measure, engaged-but-unanswered inquiries converted at a third of the rate of answered ones — and a review is an inquiry whose silence is published. The free score measures your response share in three minutes.

Our rating is fine — 4.6. Why would we need this?

Rating is one of five signals readers see; the others are response share, response tone, flow (when the last review arrived), and who holds the last word. A 4.6 with a stalled flow and an unanswered complaint on top reads worse than a 4.3 that's visibly attended. The score checks the four signals the rating hides.

Why won't you tell me what a review is worth in dollars?

Because nobody honest can. A review's effect depends on its position, its surroundings, the reader's alternatives, and whether it's answered — it doesn't reduce to a unit price. Our cost page shows what we price instead: the monthly revenue whose decision crosses your surface, with every assumption in the open.

How is this different from the social-DM door in your network?

Sister doors: Left on Read covers private messages that want answers. This door covers the inquiries asked in PUBLIC, where the silence performs to an audience. Same response DNA, different room.

Is my business a fit?

Who is this for?

Local businesses whose customers check reviews before choosing: practices, trades and home services, restaurants and hospitality, salons and fitness, professional services. If "read the reviews" is a step in your customer's decision, the surface is yours whether you attend it or not.

We have almost no reviews at all. Too early?

Opposite — you're the strongest case for the ask-loop half. A thin surface is written entirely by exceptions, and every month without asks keeps it that way. The audit for you is shorter and the fix is mostly the loop; the score will say exactly that.

We had a review-bombing incident / unfair reviews. Can you remove them?

We don't sell removal — flagging genuinely policy-violating reviews through the platform's own process is part of a build where it applies, but most "unfair" reviews don't qualify, and vendors promising removal are selling a coin flip. What we build is the visible counterweight: the calm response, the attended surface, the flow of asked-for reviews around it.

Is any of this against Google's review policies?

No — and that's deliberate. Asking customers for reviews is allowed; gating (filtering who you ask by sentiment), incentivizing, and fake reviews are not, and we don't do them. Everything we build survives an audit by the platform because it's the behavior the platform is trying to reward.

How it works

What's in the free assessment?

Ten questions: business type, inquiry volume, which surfaces are attended, response share, bad-review speed, review freshness, the ask loop, ownership, relationship value. You get a 0–100 score, four axis scores worst-first, and a written report with the deciding-revenue estimate.

Who writes the report?

The written analysis is produced by Claude, an AI model, from your answers and computed scores only — every claim traces to something you said. The scoring is published, deterministic math. We name the AI because it's true.

What does the $500 first fix actually involve?

One week, three parts. Days one and two: your record baselined — every review across your platforms for 24 months, response rate and time by type, the flow curve, and a screenshot walkthrough of what a comparing customer sees first, timestamped. Days three and four: ONE fix from the menu built and running — the ask loop, the response habit, or the watch, whichever your report's worst axis picked. Day five: the before/after in writing, with a 30-day re-pull included.

Do you contact my customers or reviewers?

Never. The audit reads public records and your own systems. Nothing is posted without your approval, and the asks the fix installs are your business talking, in your voice.

Money, after, and objections

Why pay $500 when the free report already told me what's wrong?

Exactly — which is why the $500 doesn't buy more diagnosis. It buys the repair: the one fix your worst leak calls for, built and running inside a week, with the before/after measured and in writing. You already knew the problem when you took the quiz; what you didn't have Friday-before-last was an ask loop firing on every closed job. That's what the $500 leaves behind.

What do fixes cost?

The full build starts at $2,500, quoted in writing from your first fix's before/after, scoped to your actual silences — the alert-and-response habit, the ask loop, the monthly page. The floor is published because hidden prices waste everyone's time.

Will you write our review responses with AI?

Drafts, sometimes — published, never without a human. Templates are built from how you actually talk, you approve the voice, and negatives always get human eyes before posting. A surface that reads machine-managed defeats the point of attending it.

What happens after I get my score?

You have the report and the estimate. Attended surface — keep your habit, you're done. Silent one — the report's next step is the $500 first fix, booked and prepaid online in one step. No sales sequence beyond three emails that end on schedule.

Never heard of you. Why trust you?

Don't — verify. The score is free and shows its work. The $500 first fix is measured against public records you can check yourself — baseline and after, timestamped. And notice what this site refuses to claim: no per-review dollar values, no rating guarantees, no removal promises. Who we are: about page.

Three minutes answers most of this for your surface specifically

Your reviews, your silences, your numbers.

Score your review coverage