What "fixed" looks like when someone finally staffs the room.

The attended surface, described honestly

• A named owner with alerts — every new review reaches a specific human's inbox the day it lands. Not a dashboard someone might check; a name with a habit.
• Responses in your voice, on a clock — negatives answered within a business day, calm and factual, written for the hundred readers rather than the one reviewer; positives thanked briefly and specifically. Templates drafted from how YOU talk, approved by you, never auto-posted.
• A systematic ask loop — every happy customer gets a direct ask with a link at the natural moment (job done, visit ended, invoice paid). The satisfied majority finally gets a pen.
• The other platforms watched — Google first, but the industry sites and social reviews reach the same inbox, so the surface has no unwatched wing.
• One monthly page — new reviews, response rate, response time, flow versus last month. Four minutes to read; surfaces regrow silence when nothing watches them.

What's deliberately absent: gaming. No gating (filtering who gets asked by sentiment — policy-violating and eventually visible), no incentivized reviews, no AI auto-replies published without a human. A surface that reads as managed-by-machine is its own kind of unattended.

How you get here

Through the $500 first fix — the worst leak repaired and proven first. The full build starts at $2,500, quoted in writing from what your first fix's before/after showed, and installs the rest: the pieces above, permanent. The record re-audits after ninety days — response rate, response time, flow — before/after, in writing. We won't promise your rating rises; nobody honest can. We'll promise the room stops hearing silence.